Every real payment on Hamia today is non-refundable once charged, except where a refund is required by applicable law. This covers Hamia Business/Studio/Manager subscription fees, Hamia Education Premium subscription fees, a direct class purchase, and a gift code purchase, regardless of how much of the plan, class, or gift you have actually used.
You can pause auto-renewal on a Hamia Business/Studio/Manager subscription or a Hamia Education Premium subscription at any time from your account settings. Pausing stops future billing — it does not refund or shorten the period you have already paid for. Your plan stays active and fully usable through the end of your current billing period, and only then reverts to the free tier.
There is no separate "resume" action once auto-renewal is paused. If you want the plan again after it lapses, you subscribe again through the normal checkout flow, the same as a new subscription.
A direct class purchase is confirmed at the moment of payment and is non-refundable, consistent with section 1 above — if you cannot access a class you paid for due to a real technical problem on our end, contact us and we will investigate and make it right.
A gift code purchase is also non-refundable once bought, whether or not the recipient ever redeems it — the teacher is paid at the time of purchase, not at redemption, so the transaction is treated as complete at that point. An unredeemed gift code does not expire and remains redeemable by whoever receives the real code.
If you believe you were charged in error — for example, a duplicate charge, or a charge after you had already cancelled — contact us at hello@hamia.io with the email address on your account and, if you have it, the payment reference from your receipt. We will investigate and correct any genuine billing error.
Hamia Business engagements are scoped and agreed directly with our team before any payment is made, so pricing and refund terms for a Business engagement are whatever was agreed in that specific arrangement, not this page.
Please contact us before filing a chargeback with your bank or card provider — most billing questions can be resolved directly and faster this way. Filing a chargeback for a charge you authorised may result in your account being suspended while the dispute is reviewed.
If you have any questions about this Refund Policy, please contact us at legal@hamia.io or write to us at our registered address: 30 N Gould St Ste N, Sheridan, WY 82801, USA.